Free Delivery & Delivery Information

Free Delivery

*FREE Delivery to most areas

To find out if you are eligible for free delivery, please check our website by entering your postcode in the space provided at the check out.

FREE Delivery covers most areas within Australia with the following exclusions: Tasmania $12.00 per case
Perth Metro $12.00 per case
Western Australia Country $18.00 per case
Northern Territory $36.00 per case.

 

Delivery Information

Australia Post eParcel Delivery Service

We use the Australia Post eParcel Delivery Service. Your Order can be monitored by you from Your computer. Upon request We will send You an Australia Post Delivery Number and a link to the Australia Post Parcel Tracking Website. ou will receive an email from Australia Post after placing Your Order containing Your Consignment Number. PLEASE NOTE:

  1. Calls cannot be made prior to delivery.
  2. Wine can not be left outside the boundary line of a property.
  3. 'Special Delivery Instructions' are a guide, it is not a guarantee that these instructions will be followed. Due to OH&S it is at the driver's discretion as to whether they deem the instructions safe to adhere to.
  4. If You are not in attendance when delivery is attempted and no authority has been provided to leave the items without a signature, the consignment will be returned to Your Local Post Office to await collection. A card will be left in Your letter box to advise of the collection point. Australia Post will not re-deliver once an item has been carded awaiting collection.
  5. We and Australia Post will not be held responsible for any missing goods when authority has been provided for Your goods to be delivered without a signature.
  6. All deliveries that are returned to sender due to incorrect addresses provided by You will be charged a $15.00 per case re-dispatch fee.
  7. Wine cannot be delivered to persons under 18 years of age.
  8. Delivery to the door may not occur in some rural locations.
  9. We do not deliver wine outside Australia.

Delivery Times

We use Australia Post to deliver all out wines throughout Australia. We have a daily pick-up arranged with Australia Post. Please allow for the following estimated delivery times when placing your wine order:
For deliveries within Victoria, please allow 3-5 working days. 
For deliveries outside Victoria, please allow 5-10 working days.

Delivery Conditions

You are responsible for providing correct delivery details and for making all necessary arrangements with Us. Our obligation to deliver shall be discharged on the arrival of the Goods at the nominated delivery destination, nominated agent or carrier or the address appearing on the invoice delivered upon arrangement at the time of purchase, Our approval.

We reserve the right to deliver the Goods in whole or in instalments, as well as to deliver prior to the date for delivery and, in such event, You must not refuse to take delivery of the Goods.

We will make reasonable efforts to have the Goods delivered to You by the delivery dates or within the delivery timeframes, but We are not liable for any loss or damage that may be suffered by You if delivery is not made by the delivery date or within the delivery timeframe.  

Any adult person who receives the Goods at the delivery address is deemed to be authorised to receive the Goods on Your behalf. We may require that the person who accepts delivery of the Goods provide proof of age. The Goods will not be delivered to persons under the age of 18 years or to persons who fail to provide satisfactory evidence that they are aged 18 years or over.

We are excused from performing Our supply obligations where we are prevented from doing so by reason of events beyond Our reasonable control. We will endeavour to notify You of the delay and its expected duration ( Force Majeure ).  In the event of a prolonged Force Majeure, We may elect to cancel the Order without liability to You other than a refund of Your less any delivery costs.

Alcohol and Dry Area Restrictions

Delivery of Freight into the areas specified is restricted and the Supplier and it’s couriers will not deliver to the following dry zones; (i) Northern Territory - all; (ii) Queensland – 4605, 4713, 4816, 4825, 4830, 4871 and 4876; and (iii) Western Australia – 6798 and 6799.

Inspection on Delivery

Goods; (ii) damage or defects to the Goods, must be notified to Our Customer Service team within 48 hours after delivery of those Goods. If You fail to advise Us of any shortage, damage or defect to the Goods within 48 hours of delivery, You are deemed to have accepted those Goods.

We reserve the right to inspect the Goods and to seek Our own assessment of any Goods.